Return, Refund & Cancellation Policy

We want you to be happy with your handcrafted map. Because each piece is individually made using natural wood, laser-cut components, and hand-poured resin, slight variations are part of the character of every product.

Please review the following policy before placing your order.

Returns

We accept returns of eligible, non-customized products within 14 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging or equivalent protective packaging.
• You must contact us within 14 days of receiving your order before sending the item back.
• Proof of purchase or your order number is required.

Please do not return an item without contacting us first.

Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable.

We strongly recommend using a tracked shipping service when returning an item. We cannot be responsible for return packages lost or damaged in transit.

Personalized & Custom Orders

Personalized and custom-made products are final sale and cannot normally be returned or exchanged.

This includes products customized with:

• Names
• Dates
• Messages
• Custom coordinates
• Location markers
• Custom map locations
• Custom dimensions
• Custom resin colours
• Other customer-requested modifications

However, if a customized product arrives damaged, defective, or does not match the customization approved or requested, please contact us and we will work with you to make it right.

Natural Variations

Our maps are handcrafted using natural materials.

Wood grain, colour, knots, engraving tone, resin colour, resin patterns, and other small characteristics may vary slightly from the product photographs shown online.

These natural and handmade variations make each map unique and are not considered defects.

Computer and mobile displays may also reproduce colours differently, so the actual wood and resin colours may vary slightly from what appears on your screen.

Damaged, Defective or Incorrect Orders

We carefully inspect and package every map before shipping.

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible after delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the shipping packaging if the item was damaged during transportation

Once we review the issue, we may offer an appropriate solution such as a replacement, repair, or refund.

Please keep the product and its original packaging until your claim has been resolved.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or credit card provider to process and post the refund.

Shipping costs are not refundable unless the return results from an error on our part or the product arrived damaged or defective.

Exchanges

If you would like a different non-customized product, please contact us.

Where appropriate, the simplest process may be to return the eligible original product and place a new order for the desired item.

Personalized and custom-made products cannot normally be exchanged.

Order Cancellations

We understand that plans can change.

Orders may be cancelled for a full refund within 12 hours of purchase, provided production has not already started.

Because our products are handcrafted, production may begin shortly after an order is received.

After the 12-hour cancellation period—or once production of a customized or personalized product has begun—we cannot guarantee that the order can be cancelled.

If you need to cancel an order, please contact us as soon as possible and include your order number.

Changes to Personalized Orders

Please carefully review all names, dates, coordinates, spelling, locations, and other personalization details before submitting your order.

If you notice an error, contact us immediately.

We will make reasonable efforts to accommodate changes before production begins, but changes cannot be guaranteed once the product has entered production.

We are not responsible for errors in personalization information submitted by the customer and reproduced as ordered.

Sale & Clearance Items

Unless otherwise stated on the product page, clearance items marked Final Sale cannot be returned or exchanged.

This does not affect remedies that may be available for damaged, defective, or incorrect products.

Return Shipping

Customers are responsible for securely packaging approved returns.

Products returned damaged because of inadequate return packaging may not qualify for a full refund.

Do not send a return until you have contacted us and received return instructions.

Shipping Damage

If the shipping box appears significantly damaged when it arrives, please photograph the packaging before opening it, whenever possible.

Photographs of both the packaging and product help us resolve shipping claims more quickly.

Contact Us

If you have questions about a return, cancellation, damaged order, or your eligibility for a refund, please contact us through our website's contact form.

Please include your order number whenever contacting us about an existing order.

Last updated: August 2026